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SIM card not working

  • 19 December 2018
  • 1 reply
  • 513 views
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I bought my first i d sim only last week and after receiving it found out I had to have a ‘special one’ for an iPhone XR. I’ve now received the new SIM card but this doesn’t work either. The packaging doesn’t ask for the sim to be registered, just insert and off you go. I’m getting a bit frustrated which this whole process.
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Best answer by Ryan 21 December 2018, 14:11

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Ryan
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Hi @big ady,

I'm sorry to hear this. That message of just inserting it and go is correct, but only if the SIM card has been sent to you for a new plan rather than just a replacement as is the case here.

Please send a message to our Live Chat team here so we can ensure that this is activated as soon as possible.

Ryan
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