Hi welcome to the community
Is this your first time using an ID Mobile sim?
Possibly your mobile isn't compatible with the SIM and the mobile isn't network unlocked.
Unlocking your mobile can be found here.
https://community.idmobile.co.uk/getting-started-20/unlocking-your-phone-29863
With more information we can help you further
What type of mobile do you have and where did you buy it?
Is this a NEW sim card or an upgrade/replacement SIM?
NEW sim cards are already activated however an Upgrade/Replacement SIMS need activation.
you can activate one here
https://www.idmobile.co.uk/help-and-advice/your-sim-card
Is this your first time using an ID Mobile sim?
Possibly your mobile isn't compatible with the SIM and the mobile isn't network unlocked.
Unlocking your mobile can be found here.
https://community.idmobile.co.uk/getting-started-20/unlocking-your-phone-29863
With more information we can help you further
What type of mobile do you have and where did you buy it?
Is this a NEW sim card or an upgrade/replacement SIM?
NEW sim cards are already activated however an Upgrade/Replacement SIMS need activation.
you can activate one here
https://www.idmobile.co.uk/help-and-advice/your-sim-card
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Mobile?
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