Hello,
Signed up to a rolling contract with ID Mobile 2 days ago and the sim card arrived in the post today.
Put it in my phone and it’s not working - says Emergency Calls Only and says 3UK on the sim card settings page.
Could an ID Mobile representative look into this please, I desperately need the sim card working now.
Hi
Welcome to the iD Community.
Please contact our Live Chat team who can look into this for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on this page, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
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