Solved

SIM hasn't arrived

  • 18 September 2020
  • 1 reply
  • 39 views

Hi, I placed my order on 01/09/2020 ID: 113023670 and I’ve still not received my SIM. To be honest, I completely forgot about this until I received a letter today confirming my direct debit has been set up. 

I am not happy paying for the period for which I’ve been without the SIM through failed delivery, and I am also wanting to port my existing number to ID mobile, so please can this be sorted ASAP, as I’m currently paying for 2 services and only receiving 1 which is effectively making the reason I wanted to switch network in the first place irrelevant. 

Thanks

Rob

icon

Best answer by Ryan 20 September 2020, 17:55

Hi @rob_hales,

We are sorry to hear that your SIM has not arrived, it does seem to have been lost in the post if you have received information for the Direct Debit. We will arrange for a member of our Support Team to PM you now to offer further help. We can also be contacted via Live Chat here.

Ryan

View original

1 reply

Userlevel 7
Badge +9

Hi @rob_hales,

We are sorry to hear that your SIM has not arrived, it does seem to have been lost in the post if you have received information for the Direct Debit. We will arrange for a member of our Support Team to PM you now to offer further help. We can also be contacted via Live Chat here.

Ryan

Reply