I bought my iPhone XR on the Web, through Carphone Warehouse, on 4 Dec.
1. I didn't receive a new SIM card from ID Mobile. When I went to the Carphone Warehouse store on Churchill Square, in Brighton, on 6 Dec, the technician put a new SIM card in it and took the PAC number that I received from EE. He said, the SIM will be active in an hour, and the phone will work. It didn't.
3. When I still couldn't make a call on 7 Dec., I called ID customer service. They said, with a new SIM I have to wait 24-48 hours before it becomes active, and that the information that the store technician gave me was incorrect.
4. Today, it's 10th Dec. and the SIM is still not active.
What else can be done if I can't trust the customer service?
Best answer by Kevin
View original