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Sim network unlock NCK

  • 18 December 2019
  • 7 replies
  • 931 views

I've just installed my new Sim card. It tells me that i need a Sim network unlock NCK to access the Sim. How would I find this out? 

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Best answer by Mohammed 20 December 2019, 14:03

Hello @Jasminejb,

 

This is usually displayed when the handset is locked to the previous network. 

If you contact your previous network provider, they can arrange for the handset to be unlocked so you can use the device on our network.

 

Mohammed

 

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7 replies

Userlevel 7
Badge +9

Hello @Jasminejb,

 

This is usually displayed when the handset is locked to the previous network. 

If you contact your previous network provider, they can arrange for the handset to be unlocked so you can use the device on our network.

 

Mohammed

 

I have an iPhone 5s with id but no longer have a contract with them any more. When i put a new sim in the phone it says “this sim network is kot

supported “. Now that all the call Center’s are closed how can o get this phone unlocked by them?? Please help 

Userlevel 7
Badge +9

Hello @Nybee,

 

Have you managed to get this sorted or did you still need assistance?

 

We should still be able to unlock the handset for you.

 

Mohammed

 

@Mohammed thank you got your reply. No I haven’t solved the issue. It’s still a problem as we can’t use the new SIM card in that device. If you could help that would be fantastic. 

@Mohammed  please help if you can 

Userlevel 4
Badge +2

Hi @Nybee 

I’ve sent you a direct message with further information.

Pearl

Thank you 

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