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Sim network unlock NCK

  • 18 December 2019
  • 11 replies
  • 4016 views
J
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I've just installed my new Sim card. It tells me that i need a Sim network unlock NCK to access the Sim. How would I find this out? 

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Best answer by Mohammed 20 December 2019, 14:03

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11 replies

Kevin
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Userlevel 4
Badge +10

Howdy @MistryEla, it should be no bother for your existing provider to unlock the phone for you now generally speaking.

It usually takes about 4-7 days for an unlock to be done, and I don’t believe any network provider should require you have completed the entire 24-month contract before they’d unlock it.

MistryEla
Rank

Hi Mohsin, my phone is from a different provider. My contract finishes on the 19th of this month so will try then.

Thanks

Mohsin
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Userlevel 6
Badge +4

Hi @MistryEla 

This would be a network unlock pin. Is the phone you are trying to use purchased from iD Mobile or from a different provider?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
MistryEla
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Hello I just added my new SIM it is asking for NCK?

My PAC from my previous provider has letters and numbers?

What should i do?

 

 

Nybee
Rank

Thank you 

P
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Userlevel 4
Badge +2

Hi @Nybee 

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Nybee
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@Mohammed  please help if you can 

Nybee
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@Mohammed thank you got your reply. No I haven’t solved the issue. It’s still a problem as we can’t use the new SIM card in that device. If you could help that would be fantastic. 

Mohammed
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Userlevel 7
Badge +10

Hello @Nybee,

 

Have you managed to get this sorted or did you still need assistance?

 

We should still be able to unlock the handset for you.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nybee
Rank

I have an iPhone 5s with id but no longer have a contract with them any more. When i put a new sim in the phone it says “this sim network is kot

supported “. Now that all the call Center’s are closed how can o get this phone unlocked by them?? Please help 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Jasminejb,

 

This is usually displayed when the handset is locked to the previous network. 

If you contact your previous network provider, they can arrange for the handset to be unlocked so you can use the device on our network.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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