Switching to iD during the festive season

  • 18 December 2019
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Between the 21st December and the 1st January, the time it will take for you to switch over to iD will take longer than usual.

 

You can still use your new iD Mobile plan, but your old account will take longer than usual to disconnect, and if you’re transferring your number over to iD, it won’t transfer over until your old account is disconnected.  The switching dates are stated in the below table.

 

Give us your PAC or STAC

Date you'll switch to iD

Saturday 21st - Monday 23rd December*

Friday 27th December

Tuesday 24th - Friday 27th December*

Monday 30th December

Saturday 28th - Monday 30th December*

Thursday 2nd January

Tuesday 31st - Wednesday 1st January*

Friday 3rd January

 

*Any PAC or STAC codes given to us after 6pm will be processed the following working day.

For example – If you give us your PAC or STAC on the 27th December at 6.30pm, it will be processed on 28th December and you’ll switch to iD on the 2nd January and not the 30th December.

 

From 2nd January onwards your switch will be processed the following working day as usual.


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