Question

Transfering number on upgrade


I have upgraded to new ID phone, wanting to keep same phone number. I inserted Sim and activated it yesterday but still can’t use texts or calls on new phone. How long does it normally take? 


3 replies

Userlevel 6
Badge +8

Hi @Shoots,

 

Yeah, if you’re porting a number over, it usually takes around 24 hours. Is it all sorted now?

 

Will

Userlevel 4
Badge +2

Hi @LizSinker 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

Hello. Yesterday my daughter and I upgraded our phones to se2. I set up the automatic transfer of data from old phone to new (with new sim inserted) with my phone and it worked no problem. Have done exactly the same tonight with my daughters and everything appears to have moved over but her new phone says ‘no signal’ and if we ring or text it goes to her old phone. Is it just a case of waiting for the number to be transferred - it’s been about 2 and a half hours now. Thank you 

shoots x

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