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Trouble buying a sim card but trouble checking out

  • 8 September 2020
  • 3 replies
  • 29 views
S
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On Sunday, I tried to purchase a sim card and and the transaction did not go through. I tried twice and both times the transaction did not go through. Any help?

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Best answer by Mohammed 10 September 2020, 16:18

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3 replies

Mohammed
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Userlevel 7
Badge +10

Hello @san04,

Can you confirm that the name of the Bank Details + Card + Address all matched?

The Billing details need to match those of the purchase and on the Bank details or this won’t complete.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
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Hi, I spoke to your live chat team and they fixed the problem. Thank you

Will
Rank
Userlevel 6
Badge +8

Glad to hear it @san04,

 

Thanks for the update.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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