Best answer by Ryan
View originalTwo SIMS abc Account Numbers but only one phone number
I am sorry to hear this! Did you manage to get the second number sorted? Please let me know if not and we'll offer some further support.
Thanks,
Ryan
You'll need to register the account with a different email address though as ID Mobile don't yet support multiple account logins in one dashboard or within the app. Possibly why you got this issue?!
It's one number per account so you will need to use different email address to register your second sim.
Hope this clarifies the issue.
Hi no, it’s not sorted. It seems you have given me two sims but just one account so I can’t use the SIMS at the same time in separate phones. Very annoying. I’m going to need to send the second SIM back and cancel that part of the contract? My daughter will then need to take her own contract on s SIM only basis.
Hi
Each phone number will have it's own account with it's own SIM card so it seems that something may have become confused along the way.
If you need further help with this, please email us and we'll offer some tailored advice. Please include your community username, your full name, full address, both phone numbers and date of birth.
Thanks,
Ryan
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