Question

Unable to recieve security codes since moving number to Id network

Spudgun
Rank

Hi

Since moving to IDMobile I have been unable to receive verification codes for anything. This is preventing me from using Ebay, Amazon, Online Food shopping, etc. I am still within my 14 days to return the phone, can you please get back to me as soon as possible as this is something i require urgently to be able to do my online food shopping.

Thank you

4 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi @Spudgun 

We may need our Tech Team to take a look at your account if this is the case.

Generally speaking contacting our Live Chat Team should be enough to get this resolved for you:

https://www.idmobile.co.uk/help-and-advice/contact-us

Though I’ve DM’d you also with further details.

Spudgun
Rank

I was asked to email the tech team, which i have but I'm still to hear anything back from them. 

A
Rank

Hi @Kevin I’ve just joined and have been having the same issue - please help!

 

Thanks!

Mohammed
Rank
Userlevel 7
Badge +10

Hello @alinm,

 

Have you checked with the service you’re receiving codes from that the number is up to date?

Have you ported your number successful to iD?

 

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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