Question

Vodafone to ID mobile

  • 24 March 2021
  • 2 replies
  • 70 views

Hi, im switching from vodafone to id mobile, ive today received my new sim card, filled in the request form with my PAC code.  I’ve put the new sim from ID into my mobile but just get amessage saying

SIM NOT SUPPORTED…..any advice.  Should I have left my old sim in the phone??


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2 replies

Userlevel 6
Badge +10

Hi @SCOUT3131,

Are you using an iPhone? That message tends to appear on an iPhone when the phone is locked to another network. If you are moving from Vodafone, the phone may be locked to their network and I would advise that you ask them to unlock it.

Ryan

Thanks Ryan I will check this with Vodafone 

Why iD Mobile?