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Voicemail pin

  • 8 April 2019
  • 2 replies
  • 163 views

Userlevel 1
I have 2 voicemails in my text box. I have not used it before. Call the number to be asked to enter a pin. I do not know a pin so request new one. New one arrives by text so enter that to be told it is incorrect and to enter phone number. Do that and asked to enter pin again. Get told again it's incorrect. Caught in a loop. Help required please.
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Best answer by Ryan 10 April 2019, 17:06

Hi @Wing,

Are you outside of the UK when trying this? There can be issues with doing this when you're not in the UK.

If you're within the UK, try and dial *06 which will send you a new PIN and then try to use this one instead.

Ryan
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Userlevel 6
Badge +6
Hi @Wing,

Are you outside of the UK when trying this? There can be issues with doing this when you're not in the UK.

If you're within the UK, try and dial *06 which will send you a new PIN and then try to use this one instead.

Ryan
Userlevel 1
Thank you Ryan. Yes at the moment we are outside the UK. Will do as you suggest when we return.

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