Seeing as my number was meant to have transferred over to you by 4.20pm two days ago, yesterday I got in contact via live chat to see what was going on & it was confirmed there had been a technical error & the technical team would give me a resolution within 24 - 48 hours. It’s a self explanatory problem - my number has not switched over despite Lee (your staff) filling the form out for me as the original one I did apparently ‘didn’t go through’, I then get a text yesterday saying “please contact us, we need some more info regarding your technical query” WHAT is there to contact me about? I’ve waited ALL of last night for a live chat button to pop up to no avail and ALL DAY today it has not once become visible.
Best answer by Rory
Hi Annie, I’ve just dropped you a private message so we’ll take it from there.