Hey @deprince10 ,
There could be a few things preventing you from sending MMS messages.
Let's try see if we can get to the bottom of this.
MMS Messages aren't included in your standard text allowances. These messages carry a charge of 30p per message. If you've got a spend cap applied on your account, you'll need to increase this to allow the extra charge. This can be done by logging into https://my.idmobile.co.uk/
If you've already adjusted your cap, your Access Point Name (APN) settings could be the factor here. You'll need to head into your device settings and locate the APN settings and delete any existing ones, then add the following APN setting:
If you're struggling to locate this, you can use the "Get your settings tool" which is a catalogue of many different devices and how to change different settings in a step by step guide.
Let us know how you get on.
Mohammed
There could be a few things preventing you from sending MMS messages.
Let's try see if we can get to the bottom of this.
MMS Messages aren't included in your standard text allowances. These messages carry a charge of 30p per message. If you've got a spend cap applied on your account, you'll need to increase this to allow the extra charge. This can be done by logging into https://my.idmobile.co.uk/
If you've already adjusted your cap, your Access Point Name (APN) settings could be the factor here. You'll need to head into your device settings and locate the APN settings and delete any existing ones, then add the following APN setting:
If you're struggling to locate this, you can use the "Get your settings tool" which is a catalogue of many different devices and how to change different settings in a step by step guide.
Let us know how you get on.
Mohammed
Reply
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