So I packaged up my iphone 8 from ID and sent it back at my own cost. When I called to take the other contract out the provider said it never existed! So I now have NO fully functioning phone. I decided to take the original contract out with ID again but twice I have failed the security check. Credit check is fine but security check triggers a cancellation email.
I am in a really difficult position here and have been on thr chat and phone with ID all day with no real answers. I am assuming they won’t allow me to take another contract out because I just returned the other one. This was not my fault as the other provider lied about offering me a better deal.
My last conversation with ID ended with speak again in two days. I just want to order a new phone! Help!
Best answer by Mohammed
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