I had seen several old topics regarding failing to meet credit check criteria, but wondered if anyone had any recent experience to help my husband understand why he’s been refused a cheap phone contract.
My husband has been trying to purchase an Alcatel 3L on a £12.99 monthly contract. He had an email telling him he had failed to meet the credit check criteria. After a lengthy Live Chat conversation he was told he failed because he hadn’t set up a Direct Debit (he had). The operator cancelled the original order and told him to try again. He reordered but this was also rejected - a further lengthy Live Chat ended with him being told to wait a month before trying again. He was pretty fed up by this stage so entered into the online Complaint process which turned out to be another lengthy Live Chat and nothing at all to do with Complaints!. He was told to phone and register his complaint and he would get a telephone reply within five days - he’s still waiting.
Has anyone had any success with getting these ‘fail to meet criteria checks’ resolved? I just thought I would ask before he visits Vodaphone next week.