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i fill out the number switching form but nothing has happen how do i know it worked?

  • 4 December 2020
  • 10 replies
  • 168 views
T
Rank
Userlevel 1

I filled out the form yesterday with my Pac code from the other network, but nothing has change over? How do i know if the process is working?

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Best answer by BeenCalledWorse 18 December 2020, 10:31

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10 replies

J
Rank

I'm having this problem also

M
Rank

Yes I am having this problem too, I filled out the form on Thursday yet I have heard nothing 

B
Rank
Userlevel 1

I sent mine off last Saturday .Managed to get someone on live chat on Wednesday who said it was being still being processed but would be fast-tracked but still waiting here now the following Saturday.

They said they would send a text through to the new phone when it was set up but I’m starting to doubt anything they say after this farce. 

J
Rank

Can we get a response please. Live chat nobody is ever free and there isnt even a queue option which makes me sense. No option to speak to anyone on the customer service number as it's just fobbing off robots

JulieAH
Rank
Userlevel 1
Badge

Have you seen the hundreds of others with the same problem!!!! Including me!! Its been 5 effing days! Come on ID! You seriously have an issue! Sort it...or does ID stand for ‘I dunno’!’ This is an awful first impression you’re giving us all. How can any of us recommend you on this basis? No responses, no live chat, no effing IDea!!

Mohammed
Rank
Userlevel 7
Badge +10

Hello all,

Apologies for the delayed reply here.

Did you fill out the form on the Switching website or did you submit the one via your account?

If you haven’t already, try registering for the iD app or a MyiD account.

When logged in click My Services > Keep your number

 

If you’re still having issues, please let us know here and we can send a PM over to you to pick up.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Yeah I’m having issues. Been waiting just over a week for my PAC to be transfered. Contacted Live Chat multiple times and was told it was pending but would be ready before 6PM today. 6pm came and I’m still waiting. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @BeenCalledWorse,

We’re sorry to hear that. A PM has been sent to you so we will help further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
B
Rank
Userlevel 1

Yeah it is all fine now. It transferred successfully last week. Seems there was a delay at the time but seems to have been resolved. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @BeenCalledWorse,

Very pleased to hear it’s all sorted now anyway.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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