Have purchased a new iD SIM and have used the online form to switch my old number across. I have now received a text saying:
“We have tried to process your PAC but we ran into an issue - the iD mobile number, last name or transaction numnber you entered is incorrect.
please contact customer services”.
I have since logged into my iD app and have tried to switch the number via the app, and have also resubmitted the online form.
What else can I do to try and switch my number across?
The call centre is closed, the live chat is closed and it’s a bank holiday.
Do iD staff read these messages? Wonder if anyone can contact me to advise me on what the problem is?
Thanks.