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Keeping my old number

  • 28 November 2020
  • 13 replies
  • 494 views

I have moved from EE to Id mobile and have (by various means) sent my PAC code , possibly around 4/5 times now to no avail. I've tried to contact iD via phone (automated service usually hangs up) or online via chatbot which directs me to 'how to get your PAC code' this does not help. I've tried going through Carphone Warehouse as I purchased my mobile from them and they cannot help either . I've had my new phone since 17/11 and my old number being 'ported' still hasn't been processed . Where do I go from here ????

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Best answer by Michelle 29 January 2021, 15:44

Hi @Sam160378 

 

Are you trying to port your number over to iD?

 

Michelle 

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13 replies

I have experienced the very same, I've been waiting g since 17/11 and have made repeated attempts to get the information processed. Unfortunately what I've since found out is that they have no 'person's to speak to , so its chat bot or an automated system.. they don't help either. My old number is still with my old network and I'm getting nowhere ... sorry 

Userlevel 7
Badge +9

Hi @CSprott,

We’re sorry to hear about your porting issue. We will PM you in order to take further details as we’ll need to check where this port has gone wrong.

Ryan

Hi Ryan, I have contacted as many numbers as I can, I have filled in the online application form 3/4 times to provide my PAC code (which will be running out soon !!) I've also emailed the documents Email address to be told that I need to provide more info, which I did but since then I e had no response. I've never encountered anything like this before and its making me regret moving my network. I hope this can at some point preferable soon, be resolved. All I'm asking is to retain my old number. 

Also Ryan  I've not received a PM asking for further details ?????

Userlevel 7
Badge +9

Hi @CSprott,

Sorry for the delayed response to your message here. We can see that a PM was sent and the issue is being dealt with via PM.

Ryan

I'm having same issues. I don't know how to change my previous number 

Userlevel 5
Badge +8

Hi @Sam160378 

 

Are you trying to port your number over to iD?

 

Michelle 

Hiya I upgraded to the new A2oe and I want to keep my last number 

Userlevel 6
Badge +8

Hi @Rae71,

 

If you’ve upgraded, the new phone will automatically retain your existing number.

 

Is there anything that’s happened that made you believe this isn’t the case?

 

Will

Thank you. I use signal app to send messages and I can't set it up because it says it will send code to email address but it doesn't 

Userlevel 7
Badge +9

Hello @Rae71,

Can you clarify, were you with iD Mobile already and upgraded or you mean you were with someone else and purchased the A20E with us and want to keep your number?

 

Mohammed

I have this issue I sent PAC they said contact them as there is a problem but there’s no one to contact the live chat is not live !! I wanted to retain old number what a mess usually it’s straight forward 100% online support :( 

Userlevel 7
Badge +9

Hi @R20YCH66,

I am sorry to hear that. Our Live Chat Team should have advisors available most of the time and it’s unfortunate that you could not get through to one. We will send you a PM now to get this sorted.

Ryan

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