Messages sending from a different number

  • 24 January 2022
  • 9 replies
  • 193 views

Hi. I have a problem with my sim card, when I send a text message from my current number, the recipient displays a different number that is not mine. I will note that I only use one sim card. 


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9 replies

Userlevel 7
Badge +7

Hi @Anna Zacharzewska,

We are sorry to hear about that. 

Have you ported in your number from a different network?

 

Kash

Yes I do.

Can we do something with it?

Userlevel 7
Badge +7

@Anna Zacharzewska 

Which handset are you using?

You may need to update the number on your handset.

Kash

Samsung s20 fe

I don't know how to update the number on my handset.

Can you please request me a new sim.card.

Userlevel 5
Badge +6

Hi @Anna Zacharzewska, this doesn’t sound like a SIM issue. Could you please turn your phone off, remove the SIM, wait 15 minutes and try again? If you’re still having trouble after that, try turning Chat Features off and on again.

  1. On your device, open Messages Messages logo round.
  2. At the top right, tap More More and then Settings.
  3. Tap Chat features.
  4. Toggle 'Enable chat features' off, then on again.

If you’re still having trouble after that, just drop us a line here.

 

Thank you,

Rory

It's still same, nothing changed. 

Userlevel 5
Badge +6

Hi @Anna Zacharzewska, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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