My activated sim card still isnt working

  • 26 February 2022
  • 3 replies
  • 147 views
Stephen Hunter
Rank

I received a faulty SIM card with my new upgrade. I then spoke to you to get a replacement SIM card. I’ve received that SIM card, I activated it 2 days ago now and it still isn’t working. Can’t get any service at all.

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3 replies

Rory
Rank
Userlevel 5
Badge +6

Hey Stephen, it sounds unlikely to be a SIM fault, in that case. Can you please confirm the make and model of the phone you’re using?

Could you please also enter your postcode here and let me know what it says? https://three.co.uk/support/network_and_coverage/network_support

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Stephen Hunter
Rank

I’m using an iPhone 11, and my postcode is [EDIT]

Rory
Rank
Userlevel 5
Badge +6

Thanks @Stephen Hunter, there are no network issues at your postcode. Sounds like you’ve been with us for a while if you’re upgrading, previously with no issues?

I’d recommend jumping on the Live Chat so they can take a look at your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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