Hi, 8 days ago I started a new pay monthly contract with id mobile. The handset was received fine the day after ordering, but the SIM never showed up. A new mobile phone number is printed on the invoice that came with the handset after the text “Phone Number/Contract” (more on this later).
After a week, I contacted ID using live chat asking about the missing SIM. To summarize this conversation, a replacement SIM was ordered. I was told I would have to activate the replacement SIM on the ID website using the phone number on my original invoice.
The replacement SIM arrived in 2 days, and I tried to activate it, but the new phone number was not recognized, so I couldn’t activate it. “The mobile number you entered doesn't match our records. Please try again.”
So I had a second session of live chat: during this session, my replacement SIM was apparently activated by the operator. At the end, I was told to insert the SIM in the phone, power off/on after 1hr, and all would be fine. I was also told that my new phone number (as written on the original invoice) was INVALID, and I was given a different phone number. This number seemed oddly familiar but I didn’t realise why at the time.
Several hours later, and several re-starts later, the SIM is not working. Further, I have realised that the second phone number I was given in the second live chat is my son’s phone number! This number is registered to my name at the same address, but with a different email address and it’s a SIM only plan. So it’s obviously not the correct number for my new pay monthly account.
This is now a very tangled tale, but the bottom line is I have a working handset (tested with a different SIM) and apparently I have a functional SIM provided as a replacement, but it won’t register on the network and I don’t know my phone number.
Please help!