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New phone and pac code.

  • 23 February 2022
  • 4 replies

Hi, I filled out the pac code info when purchasing. How long will the port take?


Best answer by Tim F 24 February 2022, 16:56

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4 replies

Userlevel 8
Badge +7

Okay @Tim F - are you using an iPhone?

If so, you might need to do the following:

  1. Turn OFF iMessage (Settings > Messages) and turn OFF FaceTime (Settings > FaceTime).
  2. Turn OFF your iPhone - leave it OFF for at least 10 minutes.
  3. Turn ON your iPhone.
  4. Tap Settings > Apple ID > Name, Phone Numbers, Email > CONTACTABLE AT and confirm the correct mobile number is shown. If it's not correct, use the Edit option to "Add email or phone number".
  5. Turn ON iMessage (Settings > Messages) and turn ON FaceTime (Settings > FaceTime).
  6. Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed against “Start new conversations from:” - if not select the correct number.

Good luck.

Fingers crossed its all sorted now, thanks again.

Thanks for the info.

Had a text saying my number has been ported and the id app shows the correct number but texting and ring with the wrong number still.

Userlevel 8
Badge +7

Hello @Tim F,

If you know the date your PAC was given to iD, then the following applies:

Give us your PAC by: Date you'll switch to iD:

Monday before 5:30 pm


Monday after 5:30pm to Tuesday before 5:30pm


Tuesday after 5:30 pm to Wednesday before 5:30 pm


Wednesday after 5:30 pm to Thursday before 5:30 pm


Thursday after 5:30 pm to Friday before 5:30 pm


Friday after 5:30 pm to Monday 5:30pm


Bank Holidays

Please note, during Bank Holidays it can take a few extra days depending on when your PAC is submitted. 

Anyway, good luck. 


Why iD Mobile?