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New phone and pac code.

  • 23 February 2022
  • 4 replies

Hi, I filled out the pac code info when purchasing. How long will the port take?


Best answer by Tim F 24 February 2022, 16:56

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4 replies

Userlevel 8
Badge +7

Hello @Tim F,

If you know the date your PAC was given to iD, then the following applies:

Give us your PAC by: Date you'll switch to iD:

Monday before 5:30 pm


Monday after 5:30pm to Tuesday before 5:30pm


Tuesday after 5:30 pm to Wednesday before 5:30 pm


Wednesday after 5:30 pm to Thursday before 5:30 pm


Thursday after 5:30 pm to Friday before 5:30 pm


Friday after 5:30 pm to Monday 5:30pm


Bank Holidays

Please note, during Bank Holidays it can take a few extra days depending on when your PAC is submitted. 

Anyway, good luck. 

Userlevel 8
Badge +7

Okay @Tim F - are you using an iPhone?

If so, you might need to do the following:

  1. Turn OFF iMessage (Settings > Messages) and turn OFF FaceTime (Settings > FaceTime).
  2. Turn OFF your iPhone - leave it OFF for at least 10 minutes.
  3. Turn ON your iPhone.
  4. Tap Settings > Apple ID > Name, Phone Numbers, Email > CONTACTABLE AT and confirm the correct mobile number is shown. If it's not correct, use the Edit option to "Add email or phone number".
  5. Turn ON iMessage (Settings > Messages) and turn ON FaceTime (Settings > FaceTime).
  6. Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed against “Start new conversations from:” - if not select the correct number.

Good luck.

Thanks for the info.

Had a text saying my number has been ported and the id app shows the correct number but texting and ring with the wrong number still.

Fingers crossed its all sorted now, thanks again.


Why iD Mobile?