Question

new sim but keep old number

  • 9 February 2021
  • 1 reply
  • 59 views
Clairef1405
Rank

My partner has moved to ID from O2 on sim only but wants to keep his old number . We have sent the PAC code twice to do this but he still hasn't heard whether it has been accepted any ideas 

 

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1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hi @Clairef1405 

 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

 

Thanks

 

Michelle 

iD Mobile  

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