Question

PAC code

  • 9 March 2021
  • 3 replies
  • 70 views
Hazard2504

Hi. 
 

my wife has submitted her PAC on Sunday online and it stated she’d receive a text within 24 hours to confirm it was successful. It’s now Tuesday and still heard nothing. Please get in contact as soon as possible. 

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Hazard2504,

Ports submitted on a weekend can take until the end of Tuesday to complete. If she doesn’t have her number over to us by this evening, please ask her to get in touch and we will help further.

Ryan

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Hazard2504

Hi. This still hasn’t been done and she’s received a text saying an error has occurred. We have tried getting through chat and on the phone but can’t get anyone except automated responses. How do we get in touch to solve this? 

Mohsin
Rank
Userlevel 6
Badge +4

We are sorry to hear your wife's number has still not been ported over @Hazard2504 

If your wife is the account holder, please get her to message us here so we can send her a Private Message to look into why the error has occurred when processing the PAC code.

-Mohsin

 

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