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PAC code didn't work - got a text

  • 24 September 2020
  • 6 replies
  • 183 views
M
Rank

Hi,

 

Man alive, this is a really useless website. Got a text saying my PAC code didn’t work. Any ideas? Apparently I need to go through this ridiculous website to find the answer 

 

 

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Best answer by Ryan 28 September 2020, 17:23

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6 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @mrcslttr,

We are sorry to hear about this. We will have our Support Team PM you now to offer further support and to find out why the PAC code from your old network failed.

Ryan

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N
Rank

Hi. I have the same issue. My initial experience with iD has been poor. Can someone please contact me to resolve ASAP? Thanks

S

Hello

I am having the same problem. Very frustrating as you can not speak to anyone. Please could someone contact me

Rory
Rank
Userlevel 5
Badge +6

Hi @neill_w, @sahrahakim, sorry to hear you’re having trouble with your PAC codes.

Just to confirm the process, you’ll need to request a PAC from your OLD provider (on your old SIM, text PAC to 65075) and then fill out this form https://switching.idmobile.co.uk/

if you’re still having trouble, please contact the Live Chat team who’ll be able to assist further.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Hi @Rory.

I’m aware how PAC codes work, but thanks. Despite receiving a text stating there was a problem with mine, my number was transferred several hours later.

Thanks

Rory
Rank
Userlevel 5
Badge +6

Hey @neill_w, apologies if my message seemed condescending at all; that wasn’t my intention. We do receive a number of PAC complaints where the customer hasn’t followed the process correctly, so we like to establish this early on before we start going around in circles.

Glad to hear this worked in the end, and welcome to iD Mobile! Enjoy the rest of your weekend, and let us know if you ever need help with anything else :)

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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