Pac trouble

  • 6 May 2021
  • 1 reply

I am a new customer as of last week, I got a pac code from my previous supplier and on Sunday evening I went via the Id website and filled out the relavant information using the pac code for my to be able to keep my old number. 

I never received a text message to confirm this had registered and I still havnt had my number change over.

I tried to fill the request out again but it wouldn't allow me as I said I request had already been made.

Hello to change it over please as I can't seem to be able to speak to anyone on the phone either 

1 reply

Userlevel 7
Badge +9

Hi @Claire3133,

I am sorry to hear about this, we’ll check this out further for you to see why the port has not gone through. Please check your private messages and we’ll support you further there.