Hi all
Ported number yesterday. When I ring someone my old ported number appears on there phone. If someone rings my old ported number is says the number is not recognised.
Any ideas.
CheersĀ
Paul
Hi all
Ported number yesterday. When I ring someone my old ported number appears on there phone. If someone rings my old ported number is says the number is not recognised.
Any ideas.
CheersĀ
Paul
I have a similar problem since I got my new phone (iPhone 14 Pro Max).Ā This was an ID mobile upgrade.Ā Everything appears to be working apart from incoming calls.
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I have tried what Rory sugested above but with no luck.
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This is desperate now.Ā I cant be without a phone and I cant find anyway to cantact IDMobile.Ā I may have to send the phone back.
Please could you go to your handset setting and go to phone from here can you check that your number is the correct one under āMy Numberā?
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Kash
Thank you Kash.Ā I finally managed to talk to someone at ID Mobile (through the complaints process!).Ā A replacement SIM card has fixed the problem.Ā
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Thank you anyway.
Glad to hear that this has been resolved.
If you require further assistance, please let us know.
Kash
Hey
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1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
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Itās also worth following basic troubleshooting steps like powering down the phone, removing the SIM for 15 minutes and trying again. If youāre still having issues after that, Iād recommend speaking to the Live Chat team so they can raise a ticket for you.
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Thank you,
Rory
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