Hi,
I know this is during this period of self-isolation but really lost as to what to do next as there is no ID support. Just before the period of self-isolation, I had to report my teenage daughter's phone as lost and order a replacement SIM. This arrived I placed it into the replacement iPhone 6S and activated it online. All good.
Unfortunately, the SIM does not work and states ‘No Service’. I’ve tried all the advice online and even swapped in the ID Mobile SIM from her brother's identical iPhone 6 and this works perfectly. Been testing and waiting for 7 days now.
As there is no chat or online support now at all, understandably, can anyone advise what to do next?
The only option I can currently think of is to simply cancel the ID account and get a new number/SIM from a company that can help. I would really prefer not to have to do this.
Thanks in advance.