Question

SMS not working after number ported

  • 3 February 2022
  • 1 reply
  • 101 views
S
Rank

My number has been “succesfully” ported today morning. (Voda → Id) Calls seems to be working normally.

I do not get verification SMS to active my mobile banking.

When my wife send test sms, then I get the message, but not from her number. (Random, different numbers. Keep changing...)

I tried to turn off my iPhone Xr for 10+ minutes.

Turned off iMessages and FaceTime.

Verified my current phone number match with my profile’s number.

Removed the old iPhone from my account.

Log off / Log on with apple Id.

Moved the SIM to different phone.

 

What should I do to make it work?

 

Br,

Balázs

 

This topic has been closed for comments

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @szentesi.balazs, sorry to hear about the issues with your port.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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