Question

Switching

  • 24 February 2021
  • 1 reply
  • 49 views
njg1967
Rank

We have followed all instructions to switch to the new number, The previous contract has cancelled and the new ID one has started, but it hasn’t switched over on the device.  The phone can be used, but it is till using the old number.  When a message it sent, it sends using the old number and sends three times! Help please. Thanks, 

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @njg1967,

We’re sorry to hear about that. When did you submit the switch? It can take around 2 working days for all services to start working.

Also, which device are you using?

Ryan

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