Switching to iD? | Join the discussion, ask questions, share advice.

Switching to iD?


Userlevel 8
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Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.

Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need:

 

PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):

  • Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text.
  • Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text.

 Existing mobile number:

This is the mobile number from your old network - even if you’re not looking to keep it.

Transaction number:

This is a 9-digit number that can be found in your ‘order complete’ email, in your ‘Contract Summary’ email or on your paper invoice. 

Here’s a few examples of where you can find your transaction number: 

Purchased from idmobile.co.uk: 

iD Mobile Contract Summary Email (Example)
Order Complete Email (Example)

 

 

 Purchased from Carphone Warehouse:

Carphone Warehouse Contract Summary Email (Example)

 

 

Purchased from e2save mobiles:

e2save mobiles - Contract Summary Email (example)

 

 

Purchased from Mobiles.co.uk:

Mobiles.co.uk - Contract Summary Email (Example)

 

 

Last Name:

Enter the last name of the iD Mobile account holder. This must be in the same format as it was entered during the purchase journey.

iD Mobile number:

You can find your iD Mobile number on your ‘Welcome to iD’ email, on the SIM card packaging that held your iD SIM, or on the receipt you received with your plan.

 

For more information about switching or to process your switch, visit our switching page.


12 replies

Userlevel 8
Badge +7

What happens, when you come to register for your iD My Account online, if your last name contains a space or hyphen?

Userlevel 6
Badge +7

Hi @andewhite,

We are aware of this issue occurring on some occasions with space and hyphens. If a customer experiences this issue they can contact us and we can assist further.

 

Regards,

 

Kash

My pac code isn’t working I’ve just requested it how do I speak to a person?

Userlevel 4
Badge +2

Hi @PiersButler

Sorry to hear you’re having an issue with your PAC. What’s the issue you’re having? Are you trying to port-in or out? 

Regards,

Nikhil

Userlevel 4
Badge +2

Hey @andewhite,

As long as the name matches with the name on the account, there shouldn’t be an issue with last names that have a hyphen or a space in it. 

Customers can check how their name appears on the account prior to registering, on the invoice that comes with their SIM/phone. 

If you come across any examples where this isn’t the case, send them over to me, and i’ll look into it. 

Thanks,
Nikhil

We’ve tried to process your PAC, but there is an issue with the information you’ve submitted, please check that you have provided the correct details and try again

 

please advise I’ve double checked it all and correct details

Userlevel 4
Badge +2

Hi @PiersButler

Have you tried switching using the iD Mobile app? If you’re not already registered, you can register using your temporary iD number which can be found on the invoice that came with your SIM, or your welcome email. Once you’ve registered you can find out how to switch in the app. All you need is the mobile number you’re transferring over and your PAC. 

Here’s a Help Hub article on how to register: 

 

Alternatively, a member of the team will be in touch with you this morning via direct message. They’ll be able to assist with processing your switch. The cut off time for next working day switches is 5.30pm. So we’ll get this sorted for you today in time for your switch to be processed tomorrow. 

Thanks,
Nikhil

Userlevel 8
Badge +9

Hi @PiersButler,

Did you still need help with this?

It’s possible you are entering your order number instead of your transaction number.

The Transaction number can be found on the invoice.

Try alternatively registering for an iD account first here: https://my.idmobile.co.uk/#tab_default_2

If you have registered, then log-in and click My Services > Keep your number

You should be able to then enter just the PAC and number to keep.

If you still have issues, please let us know.

Also note, when registering, make sure to use the current active number on the iD SIM as the iD number, not the one you want to keep, as we send a code to the active iD SIM only. 

 

Mohammed

 

Userlevel 8
Badge +7

Hey @andewhite,

As long as the name matches with the name on the account, there shouldn’t be an issue with last names that have a hyphen or a space in it. 

Customers can check how their name appears on the account prior to registering, on the invoice that comes with their SIM/phone. 

If you come across any examples where this isn’t the case, send them over to me, and i’ll look into it. 

Thanks,
Nikhil

Some posts in the iD Community appear to suggest an invoice isn’t always packed with the order item(s) - is that possible?

Userlevel 3
Badge

Hey @andewhite 

 

It’s possible! Usually invoices are included in the packaging with any order but of course there are a couple of outliers!

 

Tom

 

Hi. I switch phone and now my signal is not working and only came up with emergency calls only. Outside the house works, but inside of any spaces don't. 

Userlevel 6
Badge +6

Hey @Suzygomes, sorry to hear this. If your signal was working fine previously, it sounds like it could be an issue with the phone.

Have you tried entering your postcode here to see if there’s any network disruption?

 

Thank you,

Rory

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