Switching to iD?

iD Mobile
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Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.

Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need:

 

PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):

  • Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text.
  • Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text.

 Existing mobile number:

This is the mobile number from your old network - even if you’re not looking to keep it.

Transaction number:

This is a 9-digit number that can be found in your ‘order complete’ email or on your paper invoice. 

Here’s a few examples of where you can find your transaction number: 

Purchased from idmobile.co.uk: 

Order Complete Email (Example)

 

 

 Purchased from Carphone Warehouse:

Carphone Warehouse Contract Summary Email (Example)

 

 

Purchased from e2save mobiles:

e2save mobiles - Contract Summary Email (example)

 

 

Purchased from Mobiles.co.uk:

Mobiles.co.uk - Contract Summary Email (Example)

 

 

Last Name:

Enter the last name of the iD Mobile account holder. This must be in the same format as it was entered during the purchase journey.

iD Mobile number:

You can find your iD Mobile number on your ‘Welcome to iD’ email, on the SIM card packaging that held your iD SIM, or on the receipt you received with your plan.

 

For more information about switching or to process your switch, visit our switching page.

48 replies

S

Need to find my transaction number no longer have the email

Kash
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Userlevel 7
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Hi @Danielle Betney,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Danielle Betney
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hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

Me too hope someone can get back to me can see you didn't get a reply I really need to keep my old number so still using my old sim so this is a waste of money at the minute 

Danielle Betney
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I can't find my purchase number anywhere on any emails 

Tom
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Hi @Javaan Stewardson 

 

Could you let us know a little more about what you’d like to do?

 

Do you have an existing plan with us and would like a replacement SIM? If so, you won’t need a PAC code, just activate the replacement SIM card in the iD Mobile app/website.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Javaan Stewardson
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Hello,

 

What do I do if I’ve lost my old sim but want to transfer my old number to my new sim? How do I get the PAC code? 

 

Thank you for any help! :D

Tom
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Hi @Mike keeg 

 

We don’t have an active customer services number, could you let us know what you mean that your number has disappeared? 

 

Has the port completed yet? The port can take up to 10pm on the selected date, is your old SIM card still active? If so the port hasn’t completed yet.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Can I speak to an advisor because I can't really explain the problem by writing to you

M
Rank

My phone number has disappeared. I got a sim off you and got the pac code it then kept the old number but now it has disappeared to the default sim number

Tom
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Userlevel 7
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Hi @Piotr Pietrzak 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
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hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

Have you tried contacting the iD customer support team on Facebook or Twitter?
You can do this privately using Facebook Messenger, or use Twitter and send iD a direct message.

The support teams work until 8pm on weekdays (and 6pm at weekends + bank holidays).

Piotr Pietrzak
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hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

Mohammed
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Userlevel 7
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Hey ​​​​​​ @khal_101,

Porting your number via a PAC code from a different network will not incur any charge and this is free.

You’ll still be subject to any cancellations from your old network if you cancel mid-contract.

Number change requests cost £25.00 and this is where we change the number on your contract to a new number without a PAC code.

I hope that clarifies.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
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Hi everyone,

if i buy a phone via ID mobile and I need to move my current mobile number to ID mobile will I pay any charges? I am asking because when I check the terms and agreement contract it says that changing the phone number will incurr a charge of £25.

 

 

andewhite
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Userlevel 8
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Okay @Marc Currie, scammers often harvest names and numbers from posts in this public forum. You’ve handily given them a PAC too.

Use live chat to contact an iD agent - type “talk to a person” after connecting to chat.

Agents work until 8pm weekdays.

🍀

Marc Currie
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Hi there,

 

I am trying to submit my PAC number but ID Mobile doesn’t accept it, saying there is an “issue”.

PAC no. from Vodafone:REMOVED

Existing number: REMOVED

I have tried everything and there has been no support from ID Mobile. If I haven’t resolved this by close of tomorrow, I’ll have to cancel this contract.

andewhite
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Userlevel 8
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Hi,

I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.

Any other way of obtaining my transaction number?

The transaction number is printed on the invoice you should receive with the item(s) ordered from iD Mobile.

The emails about your order item(s) don’t have the transaction number.

You might be able to ask iD for a copy of your invoice.

Good luck @bergliebe. 

B
Rank

Hi,

I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.

Any other way of obtaining my transaction number?

andewhite
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Userlevel 8
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I have two phones. iD is my provider for both.  I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!

Okay @Lesley Fraser-Ward, you can’t move a number from one iD account to another iD account.

  1. You’ll need to get a PAC from iD for the mobile number you want to keep.
  2. Give this PAC to another mobile service provider.
  3. Wait for your new provider in step (2) to confirm the number port has been completed.
  4. Check the number you want to keep works with your new provider.
  5. Get a PAC from your new provider for the number you want to keep.
  6. Give the PAC from step (5) to iD to use with the iD account you’re planning to keep (i.e. your new iD phone).

Good luck @Lesley Fraser-Ward.
🤞

Lesley Fraser-Ward
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I have two phones. iD is my provider for both.  I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!

Becki Laws
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Hi, I bought 2 sim cards one for my work phone and one for my personal phone. I have inserted the correct sim in my personal phone and am attempting to transfer my number to ID but it keeps telling me my PAC code or transaction number is wrong even though I'm sure its correct. Please help! Thank you

 

Toffee1963
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Why is the Live Chat and make a complaint link's not working?

I've only just joined your pathetic service 4 day's ago and I've also opened accounts for my wife and son and I'm not very happy with your service and lack of customer services?

Your Live Chat is not working and the link to make a complaint is not working?

If you can't deliver better customer services then I will cancel all 3 contracts and get a provider which can help customers. 

DON'T REPLY TO THIS POST 

T
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How do I fill in the PAC form online if I do not have the transaction number

Tom
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Hi @gaz gaz 

 

iD Mobile SIM only plans are currently exempt from RPI rate changes.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
gaz gaz
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Userlevel 1

I've just joined on a £10 30 day rolling contract and I wasn't aware regarding the RPI increase. This is a sneaky trick as nothing was shown on the basket or checkout. I just noticed on my contract.  The reason I changed from EE is I thought iD didn't do the increase on their SIM only plans, only mobile phone plans. Really annoying as I'm thinking of cancelling this rolling contract now.😡

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