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Which topic is right for you?

  • 13 April 2022
  • 2 replies
  • 858 views

Userlevel 7
Badge +3
  • iD Mobile Employee
  • 251 replies

How to start a new topic/post:

Thinking of starting a new topic? Before you take the plunge, lets first outline what a topic is. A topic is simply a piece of content, for the Community this can be categorised as a ‘Question’, ‘Conversation’ or ‘Idea’. Before creating any of these, you should first see if someone might have asked the same thing already, or started a discussion about the same topic. To do this, simply have a quick look for it using the search bar at the top of every page in our community.

If you’re happy that your topic doesn’t already exist, go ahead and post it. Here’s how to do this:
 

1. Find the ‘Create a topic button’ to start your new post


First of all, click the blue ‘Create a topic’ button, usually found towards the top right of any page. In order to create a new topic you must have a registered iD Community account and you must be logged in

 

 

Once clicked, the below page should pop up:


 

 

2. Choose if your topic is a question or a conversation

  • You need to specify whether you want to ask a question about a particular topic or issue you are having, or whether you want to start a conversation, which includes general chit-chat and discussions with other community members.

3. Create a title that’s easy to search for.


Now choose a short but descriptive title. It should summarise what your topic is about.

If your topic has a descriptive title, your fellow community members will be able to search for it more effectively. Plus, others that see it will be able to quickly decide if they can help you out.

 

4. Describe what your topic is about


Describe your issue in as much detail as possible. Other community members can help you better when they know exactly what you’re trying to do (and how far you’ve managed to get). You can even add images and videos to make things even clearer. Check out how to do this further down this article. 

Important note: Never post any private information (your phone number, email address, home address etc.). Remember, this is a public community - anyone can see your posts and use this information against you.
 

4. Categorising your topic

 

Please ensure you select an appropriate category for your discussion or question. This makes your content easier to find by other members and helps to keep the Community clean and organised. 

Please note: If you’re not sure where to go, just post your topic in our ‘Ask a question’ category. We’ll then put it in the right place for you.

 

6. Add tags


You should also try to add tags that describe your topic in keywords. Just like having a descriptive title, this will help other interested community members find your topic a lot quicker.

 

That’s a wrap!

If you have any question on anything stated above, please don’t hesitate to ask in the Comments below. 

You can also provide a helpfulness score for this article using the faces at the bottom :relaxed:.


2 replies

My wife and I sent letters requesting cancellation of our mobile phones as we are now back in the United States and we never received any acknowledgment that they were honoring our request. There are three phones altogether. After this month our bank accounts over here will be closed. Trying to get through on the Chat to talk to their bot or a customer sales person is impossible and we are not going to pay international call rates on my sister’s phone here in the USA. Can someone please tell us how we can get an answer from these people because we are fed  up with trying. 

Userlevel 6
Badge +6

Hi @Dale A McIntier, the quickest way to get this resolved would be to speak to the FacebookTwitter or Live Chat teams as they’ll be able to offer assistance much more quickly than we can on the Community.

Just type “Speak to an agent” to be put through on the Live Chat.

 

Thank you,

Rory

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