We're aware that some customers might've received an email titled "How are you getting on?" yesterday. The email suggests that you recently changed plan; however, this is not the case. This email was sent in error and can be disregarded.
Edit - My account online and the iD Mobile app are now functioning correctly
We're also currently experiencing some issues with the iD Mobile app and My Account online, which means some customers may not be able to access their account. Our team are working on getting everything working again as quickly as possible. We'll update this thread when the issue has been resolved. We apologise for any inconvenience this may cause.
The iD Mobile Team