If you’re switching over to iD between 23rd December and 4th January it will take you a little longer than usual. But don’t worry!
You can still use your brand-new iD Mobile plan, but your old account will take a little longer to disconnect.
The transferring of your old number over to iD Mobile won’t take effect until your old account is disconnected.
Below is a table to show when you’ll switch depending on when you gave us your PAC or STAC:
|Give us your PAC or STAC by:||Date you'll switch to iD:|
Wednesday 23rd December before 5.30pm
Tuesday 29th December between 8am and 10pm
Wednesday 23rd December after 5:30pm
Thursday 24th December
Friday 25th December
Saturday 26th December
Sunday 27th December
Monday 28th December
Tuesday 29th December before 5.30pm
Wednesday 30th December between 8am and 10pm
Tuesday 29th December after 5.30pm
Wednesday 30th December before 5.30pm
Monday 4th January between 8am and 10pm
Wednesday 30th December after 5.30pm
Thursday 31st December
Friday 1st January
Saturday 2nd January
Sunday 3rd January
Monday 4th January before 5.30pm
Tuesday 5th January between 8am and 10pm
Any PAC or STAC codes given to us after 5.30pm will be processed the following working day, and then you’ll switch over to iD on the following switching date (shown above). For example – If you give us your PAC or STAC on the 30th December at 6.30pm, it will be processed on 4th January and you’ll switch to iD on the 5th January.
From 5th January onward your switch will be processed the following working day as usual.