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Data abroad (EU)

  • 24 January 2019
  • 2 replies
  • 163 views

Hi, my roaming is on. Still have no data.
Can you help me, please?
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Best answer by Kash 25 January 2019, 13:20

Hi @krycha,

Sorry to hear that your data isn't working for you at the moment. We will do our best to get this sorted for you but we will require some further information from you so we can get to the bottom of this.

Firstly could you confirm the handset that you are using? Is the roaming option selected on the handset and on your iD account?

You may need to reset you APN setting and re-install them, you can find the APN settings here.

If you need any further assistance please let me know, also please include the country that you are in.

Kash
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2 replies

Userlevel 2
Badge +5
Hi @krycha,

Sorry to hear that your data isn't working for you at the moment. We will do our best to get this sorted for you but we will require some further information from you so we can get to the bottom of this.

Firstly could you confirm the handset that you are using? Is the roaming option selected on the handset and on your iD account?

You may need to reset you APN setting and re-install them, you can find the APN settings here.

If you need any further assistance please let me know, also please include the country that you are in.

Kash
Userlevel 6
Badge +7
Hi welcome to the ID Community @krycha

The following link will explain all about roaming and help you further:
https://www.idmobile.co.uk/help-and-advice/eu-roaming

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