Question

Error 28 text message from abroad

  • 11 May 2019
  • 1 reply
  • 198 views

I am currently abroad and have received a text from my bank to confirm I have made a purchase by replying Y or N.

However when trying to reply I receive a message saying error 28, and the message doesnt send.

I have checked premium messaging in app and mobile settings, and increased my limit for additional charges, but nothing seems to have worked, after restating my phone a leaving it for several hours.

Any suggestions would be great.
Thanks

1 reply

Userlevel 6
Badge +10

Hi @aedw.morgan,

Thanks for trying those for us already. Has roaming been activated too both on your phone and in your app?

If you need further help, please contact us with further details on the issue so we can have this looked into.

Ryan

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