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How does Inclusive Roaming work?

How does Inclusive Roaming work?
Userlevel 8
Your iD plan comes with Inclusive Roaming, you lucky thing. So, if you ever find yourself somewhere in the EU (plus a few other places), you’ll be able to do more with your smartphone.

If you're not sure if Inclusive Roaming applies to the country you're travelling to, simply post a comment below with details of your destination, and we'll give you an answer!

We’ve already given you some details in our ‘How to prepare your phone for a trip abroad’ article. But we know you want the full Inclusive Roaming story, so we’ve rounded up the most frequently asked questions below.

How to enable roaming on your phone


If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this:

• Log in to the app or My Account.

• Select ‘Services’.

• Toggle ‘Roaming’ on.

How to use Inclusive Roaming


All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*.

To use Inclusive Roaming you simply need to:

1. Enable roaming (see above).

2. Visit any of our 50 Inclusive Roaming destinations (see below).

3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*.

Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint-Barthélemy, Saint-Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

* Exceptions apply - see our Inclusive Roaming page for more information on our Fair Usage Policy, Open Data Policy, and the difference between Band 1 and Band 2 destinations.

What does Inclusive Roaming let you do?


Inclusive Roaming lets you use your phone in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances. A few exceptions apply, and you’ll find details of these in the questions below.

What are the 50 Inclusive Roaming destinations?


Inclusive Roaming covers 50 destinations. We’ve split them into 2 bands because slightly different rules apply to each:

Band 1: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint-Barthélemy, Saint-Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City.

Band 2: Azerbaijan, Belarus, Macedonia, Kazakhstan


Where can I call and text with my allowances?


When you’re in any Inclusive Roaming destination, you can use your allowances to call or text the UK, or the same destination you’re in.

And there’s an added bonus if you’re in a Band 1 destination – you’ll also be able to use your allowances to call or text any other Band 1 destination.

What happens if I run out of an allowance when I’m roaming?


If you're in one of our 50 Inclusive Roaming destinations and use an allowance you’ve run out of, the following charges will apply:

If you're in a Band 1 destination and text or call the UK, the same destination you're in, or another Band 1 destination, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, you'll be charged the same rate as if you made that call or sent that text from the UK.

If you're in a Band 2 destination and text or call the UK or the same destination you're in, you'll be charged standard UK out-of-plan rates. If you text or call any other destination, international rates will apply.

Can I use an add-on for Inclusive Roaming?


Yes, you can! But remember that add-ons get used after your allowance runs out, and not before. So it’s worth waiting until just before you run out of an allowance before you buy one.

If I check the iD Mobile app when I’m roaming, will I use up data?


No. You can check the iD Mobile app abroad as many times as you want without using up any of your data.

You say that ‘fair usage’ and ‘open data’ policies apply to Inclusive Roaming. What’s all that about?


The fair usage policy has been designed to prevent the Inclusive Roaming feature from being misused. The open data policy is to protect the jaw-dropping value that iD offers. Here’s how each one works:

Fair usage policy.
We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:

First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.

If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.

The surcharges that will be applied to your account if you exceed our fair usage limits are:
• 3.2p per minute
• 1p per text
• 0.59p per MB

Open data policy.
The open data policy applies to selected plans only. To see if your plan is affected, head to the bottom of the fair usage and open data policy webpage, and answer a couple of questions from the drop-down box.

Done that? Good. If you’ve found out that our open data policy it doesn’t apply to your plan, you don’t need to read any further.

If the open data policy DOES apply to your plan, you’ll have an EU data roaming threshold – in other words, the maximum data allowance that you can use for roaming. If you exceed this more than once, you’ll incur a data roaming surcharge of 0.59p per MB of data. But before that happens, you'll receive texts from us when you reach 80% and 100% of the threshold, to make you aware of the situation and give you a chance to change your usage behaviour.

If you’ve got a question on Inclusive Roaming that we haven’t been able to answer above, post it below.

22 replies

Userlevel 6
Badge +6
Hi @pt06es,

When abroad, you might need to have the phone set up the internet settings automatically. If you find that this issue happens again, please head to the settings on the phone, press General and then go down to Reset. Once there, press Reset Network Settings and then see what happens. After the phone restarts, you should have full network access again.

Ryan
I have no idea if this is the right place to leave this but i'm hoping someone can help me.

I've looked at various other conversations and it seems like others have had similar problems but none of their solutions work for me or don't exist or I don't understand what it wants me to do.

I have an iphone SE and my calls and texts work fine when EU roaming but my data does not.
It works in some countries but not in others for example I was in Latvia where it worked fine but not in Malta and Paris. I have activated all the roaming settings on my account, far as I can tell, and tried different networks to connect to while away but none of them work.

Any ideas?
Userlevel 6
Badge +6
Awesome @Sane Jane & @Aurelie

I'm so pleased to hear that this has resolved the issues you were facing!

Mohammed
Userlevel 1
Hey! Thanks so much Mohammed it worked! The solution was to delete the APN I had by default (and not keeping the two I had, as I first thought).
Userlevel 1
Yay! Got data in Majorca! Think it might have been checking the roaming box in APN settings that did it. Thanks Mohammed for suggestions.
Userlevel 6
Badge +6
No problem @Aurelie,

You can also search for a network manually, as this may be required in some cases.

We look forward to your response.

Mohammed
Userlevel 1
Hi Mohammed, thank you, I tried again (I don't think I deleted the APN I had by default the last time, which is three)
I am going to Norway this weekend, hopefully it will work! I'll keep you updated.
I have a Xiaomi Rednote 5A.
Userlevel 6
Badge +6
Hello @Aurelie,

If you've been able to receive the text, it's likely that you've got roaming set-up for calls/texts and this is a data issue only.

You can test this by ringing from another device to see if you're able to receive the call or calling out.

Have you tried the below:

The fix for me was to delete my current Access Point Name (APN) settings and add new iD ones again.

They can be found here: https://www.idmobile.co.uk/help-and-advice/get-your-settings



It's important you delete all pre-existing APN settings and then create a new one, as opposed to modifying the current ones.

What device are you using currently?

Mohammed
Userlevel 1
Hi Mohammed, unfortunately even with 3G it wasn't working. To be fair I haven't tried to call or text, but I could receive the "rate advice" text from iD there.
Userlevel 6
Badge +6
Ok thanks Mohammed I'll delete them and put them in again before I go ( and take a printout so I can do it again if necessary while I'm there!)

No problem @Sane Jane,

Keep us updated, hopefully this resolves it.

Mohammed
Userlevel 1
Ok thanks Mohammed I'll delete them and put them in again before I go ( and take a printout so I can do it again if necessary while I'm there!)
Userlevel 6
Badge +6
Hi Mohammed
I've checked the APN settings and they are now the ones you gave. I can't see if it works out not until I go abroad again. I'm going to Majorca next week. What networks should I look for there?


Just make sure you've deleted and re-added new APNs @Sane Jane,

As I mentioned above, OnePlus phones seem to have a common issue where the APN settings can be configured correctly but doesn't work. Deleting and re-adding will refresh this and *fingers crossed* you shouldn't have the same issue again.

If you do have issues next week, let us know.

The Yoigo and Movistar networks are supported in Spain.



Hi Mohammed, I just didn't have any internet back in Europe 😞 (not even H/H+)
As I said, when I was manually connecting to a 4G network, my phone would automatically switch it to a 3G one (e.g.Orange 4G --> Orange 3G)


3G should still provide internet connection @Aurelie

Were you able to make calls/texts?

Mohammed
Userlevel 1
Hi Mohammed, I just didn't have any internet back in Europe 😞 (not even H/H+)
As I said, when I was manually connecting to a 4G network, my phone would automatically switch it to a 3G one (e.g.Orange 4G --> Orange 3G)
Userlevel 1
Hi Mohammed
I've checked the APN settings and they are now the ones you gave. I can't see if it works out not until I go abroad again. I'm going to Majorca next week. What networks should I look for there?
Userlevel 6
Badge +6
Yes, but - I haven't managed to access any data so it's not a fair use issue.

Hi @Sane Jane did you try the above advice offered?
Did this work?

In most cases, if you're able to use calls & texts abroad but not data, it's down to APN settings.

Let us know deleting and adding the APN settings again work.

In some cases, resetting your network settings help also.

Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

(Please note I have activated all abroad internet features on my iD account)

What shall I do? Please help :)


Hello @Aurelie,

You can also try the same as above.

We support the 3 network when roaming in Austria and Orange, Free Mobile,
BYTEL or BOUYGTEL in France.

To confirm, you were able to access an internet connection and roam, but only by 4G? If so, I'll have to do some more digging on this.

Mohammed
Userlevel 4
Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

(Please note I have activated all abroad internet features on my iD account)

What shall I do? Please help :)


I think Three and O2 both don't support 4G global roaming, Vodafone and EE do.

Seeing how iD is using Three as a virtual provider this could be the reason? Seeing how the phone recognises the 4g network this isn't an issue with incorrect 4g bands.

Confirmation from iD into this matter is welcome..
Userlevel 1
Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

(Please note I have activated all abroad internet features on my iD account)

What shall I do? Please help 🙂
Userlevel 1
Yes, but - I haven't managed to access any data so it's not a fair use issue.
Userlevel 4
Also, it should be noted the EU does have an fair use policy to which they also restrict the amount of data used.

Those who use a lot of data may have a threshold limit and this should be confirmed via an text (and I can see why this is useful as some people may be permanently living in the EU as mentioned in this post).

This threshold is from the EU Roaming regulations and is applicable to all carriers (as far as I am aware, do not cite this source; do your research before travelling 😉)

It's present in the TOS.

If your EU Roaming Use exceeds the EU Roaming Data Allowance (RDA), we may apply a Surcharge of £/mb of data used beyond the RDA, up to the amount your inclusive allowance under your Tariff. Use beyond your inclusive allowance will be charged under your Tariff. (You can still buy an Additional Service or use your Data Cushion if you have one).

In respect of voice and SMS services, we may apply a Surcharge if we think you are roaming permanently, regardless of any allowance under your Tariff.
Userlevel 6
Badge +6
I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.

Hi Sane Jane,

Welcome to the new iD Community!

I'm disappointed to hear you experienced issues when roaming abroad.

@DeliriousMetro has provided some great tips you can try.

I have a OnePlus 3 also and had a similar issue.

The fix for me was to delete my current Access Point Name (APN) settings and add new iD ones again.

They can be found here: https://www.idmobile.co.uk/help-and-advice/get-your-settings

Did calls/texts work abroad?

Mohammed
Userlevel 4
I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.

Seems to be related to those buggy APN implementations that the Android OS has.

Try a network configuration reset, but this will remove any Wi-Fi networks you have saved as well (it doesn't seem OnePlus has a backup utility for WiFi networks) 😥

1) Open Settings > Backup & reset > Touch Network settings reset > Select your carrier >> Tap Reset Settings. (Please note that this will reset Wi-Fi, Cellular data and Bluetooth settings which means you will have to input your Wi-Fi credentials again.)


2) Try resetting the APN settings. Open your device Settings > Tap More > Tap Cellular networks > Tap Access Point Names > Tap Menu > Tap Reset to default.
and then do this: Settings >> Storage & Memory >> Cached Memory >> Clear cached data.
Userlevel 1
I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.

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