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How to activate a new sim abroad

  • 29 July 2018
  • 1 reply
  • 599 views
Gill
Hi

I am living abroad in the EU this summer and my phone was stolen a couple of weeks ago. I ordered a new sim which was forwarded on to me by my family. But..... I can't get it working. Is this becaus I am out of the UK? Is there anything I can do to get it up and running?

Many thanks
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Best answer by Ryan 31 July 2018, 14:54

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Ryan
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Userlevel 6
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Hey @Gill,

Welcome to the iD community!

As you're abroad, I would recommend speaking to our team via Live Chat so we can activate the new SIM card for you. You can try to contact them here.

Ryan
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