Roaming & International

Everything you need to know about international calls and roaming, and all associated charges.

  • 179 Topics
  • 857 Replies

179 Topics

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Roaming & International

How to prepare your phone for a trip abroadTutorial

If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this: • Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on. [h3][b]How to use Inclusive Roaming[/b][/h3] All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*. To use Inclusive Roaming you simply need to: 1. Enable roaming (see above). 2. Visit any of our 50 Inclusive Roaming destinations (see below). 3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*. Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hu

7723650
Mohammed
iD Mobile Employee
8 months ago
B
Civilian
BarryEdCivilian
asked in Roaming & International

China Beijing Roaming

Landed in Beijing yesterday, cannot get WeChat, WhatsApp or messages to work. I had a message from ID mobile on power on saying I’ve used 80% of my bill cap. I added £10 but still nothing. What do I need to do to be able to send/receive messages from my UK ID mobile SIM card in Beijing? 🤔

5
Tom
iD Mobile Employee
2 days ago
WilWel
Civilian
WilWelCivilian
asked in Roaming & International

Roaming in Tenerife

I am going to Tenerife for a week and don't want to get roaming charges. Please advise.

19
Kash
iD Mobile Employee
26 days ago
R
Newbie
RogerjepsonukNewbie
asked in Roaming & International

International Roaming

Can anyone tell me why I have international roaming charges when I have turned off roaming on my iPhone before travelling abroad.

3
Kash
iD Mobile Employee
1 month ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Roaming & International

5G Roaming

We’re thrilled to announce that iD Mobile customers can now take advantage of 5G network coverage when roaming. This means that you can now enjoy lightning-fast internet speeds and improved connectivity in select countries outside of the UK. And If you’re in one of our Inclusive Roaming destinations, you can roam like you’re at home, taking advantage of the data allowance that comes with your plan (subject to your allowance, our fair usage & open data policies).5G connectivity comes free on all iD Mobile plans, and as long as you have a 5G-compatible phone, you can now experience 5G when in the UK and in select countries abroad. You can view our list of 5G compatible phones here.Below is a list of countries where our customers can connect to 5G Networks:Inclusive Roaming DestinationsCountry Austria Belgium Czech Republic Denmark Estonia Finland France Germany Greece Ireland Italy (Includes San Marino)  Latvia Lithuania Luxembourg Malta Netherlands Norway Poland R

2048343
T
Newbie
1 month ago
Kenny Reilly
Civilian
Kenny ReillyCivilian
asked in Roaming & International

travel to turkey

can you use your data in turkey when on holiday 

6
MymsMan
Newbie
2 months ago
M
Newbie
Markw81Newbie
asked in Roaming & International

roaming data stopped working - italy

It stopped working this afternoon after three days here. I have not anywhere near reached my data limit.

27
Tom
iD Mobile Employee
3 months ago
Justin 'Jay' Smith
Newbie
Justin 'Jay' SmithNewbie
asked in Roaming & International

Data Roamimg Charges Whilst in Norway

Hello all - I recently moved over to ID Mobile due to the free data roaming but whilst in Norway my wife and I were charged for data roaming. Could someone please tell me why I was charged. Many thanks 

6
Tom
iD Mobile Employee
7 months ago
W
Newbie
Wanda RobinsNewbie
asked in Roaming & International

Can I use my plan data in Switzerland?

I have 38 gb of data in my existing monthly plan, yet I was charged for data today as I just arrived in Switzerland. Can’t I use my data here or am I only going to have out of plan charges for data?please help!

3
Tom
iD Mobile Employee
7 months ago
Tiffani-Amber Pagett
Newbie
Tiffani-Amber PagettNewbie
asked in Roaming & International

hit my spend cap and can't increase

I’m abroad for 4 weeks and have managed to go to the £25 cap. I’ve tried paying off my bill early to remove the cap, but that doesn’t work. I’ve tried increasing the cap, but the system won’t let me. I’ve looked at buying more add ons, but the add ons specifically say they won’t increase the cap and there are no international/roaming add-ons.I’m in South Africa and wanted some sort of add on but seems there is nothing!  I’m really frustrated with ID Mobile’s set up on this. It seems to trap you in an impossible cycle without warning.I’ll be moving to a new provider as soon as I’m back as this is terrible! 

2
Mohammed
iD Mobile Employee
7 months ago
Dylan Evans
Civilian
Dylan EvansCivilian
asked in Roaming & International

allowance ran out abroad

I can't use my phone on mobile network but have now paid up to date. How can I use phone on mobile network again?

2
Mohammed
iD Mobile Employee
8 months ago
Fabricio Portela
Newbie
Fabricio PortelaNewbie
asked in Roaming & International

using data abroad

I am in Portugal and since I arrived here Ive been tryong to use date but cant. Roaming is active both on my phone and on the app, all I get is the 4g symbol flickering on and off the top right corner of the phone screen and cant connect to the internet. Tried selecting manual network and nothing works.

1
Mohammed
iD Mobile Employee
8 months ago
M
Civilian
mataliaCivilian
asked in Roaming & International

uk landline calls when roaming

Can’t make UK landline calls from Europe all my roaming is turned on and spending cap is on and I have both extra minutes too , nothing works and I really need to make landline UK phone call . Thank you .

4
Mohammed
iD Mobile Employee
8 months ago
A
Rookie
AHutton54Rookie
asked in Roaming & International

Using 'phone in South America

Hi - I am going to Peru later this year and would like to find out about roaming charges if I want to make a call, send a Whatsapp message or a text.  Is it likely to be very expensive?  

6
A
Rookie
8 months ago
S
Rookie
Stoo75Rookie
asked in Roaming & International

Turkey - charges for receiving texts

Can you clarify if there is a charge for RECEIVING text messages when roaming in TURKEY, there seems to be conflicting information on the website and community? Also, is there a charge to receive calls if they are not answered? Does voicemail need to be turned off when in Turkey? 

10
Mohammed
iD Mobile Employee
8 months ago
I
Newbie
ianlowe58Newbie
asked in Roaming & International

Holiday to USA

Do ID do a package for calls and data for people visiting the USA

9
Tom
iD Mobile Employee
8 months ago
Craig Manton
Newbie
Craig MantonNewbie
asked in Roaming & International

roaming not working in France

Roaming not working in France

9
Tom
iD Mobile Employee
8 months ago
Rosietheriveter
Newbie
RosietheriveterNewbie
asked in Roaming & International

network coverage abroad

Id boasts of free roaming. Is this because it is actually impossible to use the phone abroad? Recently I was in Hamburg and hoped to find my way around using Google Maps but there was no signal. Other people in the group with different phones were fine.  If it doesn’t work in Hamburg what are the chances of it working in Bishkek?  

9
Kash
iD Mobile Employee
8 months ago
Anniedef
Newbie
AnniedefNewbie
posted in Roaming & International

calls from abroad

I've been with id for maybe 6 years. Currently in Ibiza and can't make calls and can't get anyone to help. Seriously now plan to leave once contract ends. Appalling service:(

10
I
Newbie
8 months ago
Sue Bee
Newbie
Sue BeeNewbie
asked in Roaming & International

esim from japan

i am planning to travel to japan next yr, and looking at esims as they offer best deal, i have a Samsung S22, all mobal is asking is phone is unlocked and compatible.  i vaguely remember, my phone came unlocked and mobal says its compatible for there esim?thank you sue

3
Mohammed
iD Mobile Employee
8 months ago
D
Civilian
Des McLoughlinCivilian
asked in Roaming & International

Majorca Roaming

Is Majorca included with Spain for free roaming? 

2
Mohammed
iD Mobile Employee
8 months ago
T
Newbie
Teddy YehNewbie
posted in Roaming & International

Is Hong Kong inclusive for roaming?

Does Hong Kong include in the roaming area?

3
Mohammed
iD Mobile Employee
8 months ago
T
Rookie
TCorrinRookie
asked in Roaming & International

APN Settings for iPhone 13 Mini (iOS 16) not accessible

I cannot access APN Settings.  I can connect to European networks and can successfully make and receive phone calls but cannot access data. I have contacted Apple who say that IF my network operator allows it then I can access APN Settings at, “Settings > Cellular > Cellular Data Network Settings > Mobile Data > Mobile Data Options > Mobile Data NetworkIf your device doesn't have either option, contact your carrier.” Mobile Data Network nor Cellular Data Network show up under my phone at Settings > Mobile Data > Mobile Data Options I have contacted ID Mobile numerous times via chat.  They repeatedly say that their technical team will call me but they never do. I have raised a complaint and spoken to the complaints team twice by telephone.  They say that the technical team will contact me.  But they haven’t. PLEASE HELP! 

45
P
Newbie
8 months ago
C
Newbie
Ceekay75Newbie
asked in Roaming & International

Data Roaming not working in Spain

Arrived in Spain today. Received the text message from Rate Advice saying I could roam free but even though it shows 4g or 3G on my iPhone 13, I’m still not able to get online. Reset all network settings but still nothing. Very frustrating!!! just get a message saying could not activate mobile data network, as shown below. Any ideas? 

7
andewhite
Legend
8 months ago
Pawel Cekala
Newbie
Pawel CekalaNewbie
asked in Roaming & International

call to Poland

Hi how much is a cost to call Poland per 1 minute?

1
Mohammed
iD Mobile Employee
8 months ago
Terms & Conditions
Why iD Mobile?