Internet connection spain
Userlevel 1
I cannot connect to the internet while in Spain I have turn both roaming on on device and I'd mobile app
Hi @vtolentino
Did you try manually search for available networks? That's what I had to do when I was in Portugal. Rebooting your phone before choosing your provider should help as well.
Let me know if it helped.
Kind Regards
Did you try manually search for available networks? That's what I had to do when I was in Portugal. Rebooting your phone before choosing your provider should help as well.
Let me know if it helped.
Kind Regards
Hi @vtolentino ,
In addition to Hikari's advice, please let us know your mobile phone make and model as the internet settings (APN) may need to be adjusted.
Ryan
In addition to Hikari's advice, please let us know your mobile phone make and model as the internet settings (APN) may need to be adjusted.
Ryan
Userlevel 1
Hi Ryan,
Its Xiaomi redmi 5 plus
My hotel here is charging wifi so pls help I tried Hikaris advice but didn't work
Kind rgds,
Virginia
Its Xiaomi redmi 5 plus
My hotel here is charging wifi so pls help I tried Hikaris advice but didn't work
Kind rgds,
Virginia
Hello @vtolentino ,
Can you send us a screenshot of the APN settings that are shown on your device?
These would need to be configured to allow you to access the data connection.
Are you currently connected to a network?
Do calls & texts work fine?
Mohammed
Can you send us a screenshot of the APN settings that are shown on your device?
These would need to be configured to allow you to access the data connection.
Are you currently connected to a network?
Do calls & texts work fine?
Mohammed
Userlevel 1
Hi @vtolentino
Please could you delete any profiles that are already saved there for APN settings and head to our website HERE.
There you'll find the correct APN settings which should ensure things work whilst you're out there.
It would normally be the Yoigo network you'd want to be connected to in Spain.
Please could you delete any profiles that are already saved there for APN settings and head to our website HERE.
There you'll find the correct APN settings which should ensure things work whilst you're out there.
It would normally be the Yoigo network you'd want to be connected to in Spain.
Userlevel 1
Userlevel 1
Thanks to all, back here now in UK but will be back in Spain in August so can only test by then.
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