Issues using Phone abroad

  • 30 June 2019
  • 1 reply
  • 113 views

Using phone first time abroad and was told it was able to be used but my son can't use his phone data texts nothing working and can't connect to wifi either. What do i do?

1 reply

Userlevel 1
Badge +6
Hi @Heather19 ,

To use the phone abroad, you'll need to ensure roaming is switched on both on the handset and in your app.
If both are on and you are still having issues, the Access Point Name (APN) settings on the handset may need updating.
You can find the manual APN settings here

If you are still having issues with roaming, or need help with updating the settings our Live Chat Team can be contacted for support here

I hope you enjoy the rest of your holiday!


Jade

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