I’m on holiday in Prague, Czech Republic, and have saved my mobile data so I would be able to use it around the city. Having turned roaming on in both the ID app and on my phone, mobile data still won’t work. A repeat message of ‘can’t activate mobile data network’ comes up.
Ive looked everywhere online and even called ID customer service (who I suspect just used iD’s ‘Settings Checker’) and nothing will work. There is no option to change my APN settings - I have an iPhone 5s, with iOS 11. When I click on mobile data > mobile data options, there are only two buttons available, one for switching 4G on, and one for switching roaming on.
Can anyone help? The iD customer service suggested I go to an Apple store, but I feel like they will just tell me that this is an issue with iD.
Mobile data won’t work in Europe on iPhone 5s
Userlevel 7
+10
Hey @MattB ,
It sounds like you've got one of the iPhone's that don't have the APN section.
Can you try going to Settings > General > Profiles instead?
Do any old network profiles show here? If so, delete them.
Then restart the phone, remove/re-insert the SIM and try again.
Let us know how you get on.
Mohammed
It sounds like you've got one of the iPhone's that don't have the APN section.
Can you try going to Settings > General > Profiles instead?
Do any old network profiles show here? If so, delete them.
Then restart the phone, remove/re-insert the SIM and try again.
Let us know how you get on.
Mohammed
Reply
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