I am abroad in Italy and my network stopped working, I can't make any calls send messages and data never worked, it is really important for me to use the phone please can you help me?!
Best answer by Phil
View originalI am abroad in Italy and my network stopped working, I can't make any calls send messages and data never worked, it is really important for me to use the phone please can you help me?!
Best answer by Phil
View originalHi
You’ll need to make sure mobile data and data roaming is turned on to get data working outside of the UK.
If data still doesn’t work, check your APN settings are set to iD Mobile.
-Phil
Thank you, I tried but still no luck.
I searched the apn setting online so I'm not sure if they are correct. I've tried to get in contact with id customer service but the network doesn't work.
Yes the data roaming are switch on.
The other thing was about wind, how do I do that? In the past with other mobile companies it always did it automatically, with id, nowI can only do emergency call!!
Ok, thanks
https://community.idmobile.co.uk/practice-forum-1-29/roaming-troubleshooting-guide-31495
The APN settings are here:
Name | iD |
---|---|
APN | id |
Username | <leave blank> |
Password | <leave blank> |
MMSC | http://mms.um.idmobile.co.uk:10021/mmsc |
MMS Proxy | mms.idmobile.co.uk |
MMS APN Username | <leave blank> |
MMS APN Password | <leave blank> |
MMS Port | 8799 |
* anything with <leave blank> should be left blank |
-Phil
Okay I'll try it straight away, thank you.
Hi Phil,
I'm so sorry to bother you again, but it doesn't let me open the link, it says that I'm not authorized to see it and unfortunately the APN is still not working, obviously, I don't know but I don't think it's going to work as the network it's off, it only says... emergency call.
To make sure I do everything right, this is what was already written in the APN, shall I leave them like this?
on MMC ( 234) and MNC (20)
APN protocol (iPv4)
APN roaming protocol (iPv4)
Thank you!!!!
Hi Phil, forget my last message, I've started again from the beginning, following your instructions and now everything works, I feel so silly now…it wasn't that difficult in the end.
Thank you so much for your help and patient.:-)
Hi Phil, forget my last message, I've started again from the beginning, following your instructions and now everything works, I feel so silly now…it wasn't that difficult in the end.
Thank you so much for your help and patient.:-)
Hey
Sorry for the delayed response here but glad to hear you were able to sort this :)
Mohammed
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