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No 4G in Spain, 3G ok

  • 31 July 2018
  • 3 replies
  • 485 views

Hello there.

I have a new iPhone SE with SIM-only on iD Mobile.

Roaming in Spain (Movistar), 3G data works ok but no 4G. Roaming and 4G voice/data enabled on phone. Another iPhone (non-iD Mobile) sat next to me also connected to Movistar gets good 4G coverage.

Any ideas? Pretty sure 4G was working at home in the U.K. before this trip.

Rory
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Best answer by Guejar53 1 August 2018, 15:56

Kevin,

Thanks for the response.

I did try manual network connection to Orange and Vodafone but got No Service.

I am back in the UK now; 4G working on iD again, no changes to phone setup.


Rory
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3 replies

Userlevel 4
Badge +6
Howdy @Guejar53

Could you try manually connecting to another network over there to see if this allows you access to 4G?

Kevin
Kevin,

Thanks for the response.

I did try manual network connection to Orange and Vodafone but got No Service.

I am back in the UK now; 4G working on iD again, no changes to phone setup.


Rory
Userlevel 6
Badge +6
It's completely odd that you weren't able to access a 4G connection @Guejar53.

It's hard for us to investigate international coverage issues as the masts aren't owned by us.
We're glad that you were able to connect to a 3G connection at a bare minimum though.

Mohammed

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