No Connection in Malta

  • 25 April 2019
  • 6 replies
  • 253 views
K
Rank
Just arrived in malta on holiday from UK I have a Sony Xperia xa1 my partner has an iPhone 5 we're both on id neither of us can make or receive texts or calls... Just keep getting this message" Network rejection cause sim not provisioned mm#2)" tried live chat switching off 4g etc with no luck I'm not happy can anyone help thanks

6 replies

Ryan
Rank
Userlevel 6
Badge +10
Hi @Klt,

I am sorry to hear this! To have access to your services whilst abroad, you need to ensure that Roaming is turned on within the network settings of your phone, along with the Roaming feature being activated on your iD account online or through our app; has this been checked too?

Also, you should try a manual network search to ensure you're connected to "go mobile", our network provider when in Malta.

Ryan
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K
Rank
Hi yeah I've tried everything suggested by customer services whom I contacted through live chat my phone is showing go mobile icon but still not able to make or receive calls 😵😡
K
Rank
Or texts
Ryan
Rank
Userlevel 6
Badge +10
Hi @Klt,

Have you still been without service since your last message? I don't suppose that there is another phone that someone has that is currently working so you can try your SIM card inside that one?

Also, have you tried to change the network type to 3G only to see if this helps with connection?

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
K
Rank
I've had some service when my phone connected to go mobile but its reverted back to melita mobile and I've lost service again
Ryan
Rank
Userlevel 6
Badge +10
Hi @Klt,

It's strange as to why it's doing that; I can only assume that there may be a coverage issue with the network where you are that is causing this, especially with it affecting both phones.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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